Refunds & Returns Policy
Order cancellation
At Marketplace Accessoria, we understand that your needs may change:
- Cancellation possible: Up to shipment of your order
- Change deadline: 12 hours after order is placed
- Contact us promptly for any changes
14-day money-back guarantee
Your satisfaction is our top priority. We offer a 14-day money-back guarantee on all our products:
- Full refund if:
- You do not receive your order
- Delivery exceeds the guaranteed time (1-3 working days + 1 processing day)
- The item does not match the description
2. Refund conditions:
- Contact us via our “Contact us” page
- 14 days after delivery to make your request
Simplified returns and exchanges
We make returns and exchanges easy:
- Return for replacement or refund
- No questions asked!
- Return postage at your expense
- Contact us before returning for instructions
Exceptions to returns
For reasons of hygiene and safety, certain items cannot be returned:
- Face and body products (if opened or used)
- Underwear and swimwear (if the hygiene seal is broken)
- Pierced jewelry (if the seal has been tampered with)
Refund procedure
- Notification: maximum 14 days after delivery
- Photo proof: Required for damaged or incorrect products
- Approval: Review of your request by our team
- Refund: Made to original payment method
Dedicated customer service
Our team is at your service:
- E-mail: support@marketplaceaccessoria.store or rhouseg23@gmail.com
- Rapid response: Within 24 working hours
- Customized solutions for every situation
At Marketplace Accessoria, we are committed to providing a hassle-free online shopping experience, with easy returns and fast refunds to ensure your complete satisfaction.
